Return & Refund Policy

This refund policy serves as a reference for drop shippers cooperating with CJ.

Please read the policy carefully.

All disputes must be submitted via the CJ Platform. Otherwise, your account will be permanently suspended.

CJ offers efficient dispute resolution. Please provide the following supporting documents to facilitate processing: a. Photos or videos of damaged items as valid proof. Submit videos if photos cannot verify product damage. b. Screenshots of relevant emails or dispute records showing names, dates and details, including complaints filed via PayPal disputes, other payment gateways or emails. c. Products shall be returned to CJ if required by our dispute settlement team.

Subject to important provisions below, CJ accepts refunds, reshipments and returns under the following circumstances:

Orders without valid tracking information, pending in transit or overdue (60 days after dispatch from CJ warehouse). Time limits vary by destination and shipping method: a. Orders to the United States: calculated from 45 days after warehouse dispatch. b. Orders to Brazil: 110 days after warehouse dispatch due to strict customs clearance. c. Orders shipped via CJPacket Liquid Line globally: disputes eligible for review 100 days after dispatch. d. Disputes under certain special shipping methods will not be accepted. Refer to important notes.

Orders may arrive at local post offices but remain pending due to incomplete addresses, unclaimed parcels or missing tracking numbers. Buyers are advised to collect parcels in person or contact local postal services.

Parcels to Israel are usually delivered to self-service pickup lockers, resulting in prolonged delays. Local postal consultation and self-pickup are recommended.

Tracking may show delivered status while buyers claim non-receipt. CJ will conduct verification which may take 1 to 2 months, yet a definite result cannot be guaranteed.

No refund or reshipment will be arranged if tracking records confirm successful delivery. a. Official undelivery certificate with stamp issued by local post office is required for non-receipt claims. b. Alert status displayed on tracking system due to reasons below:

Local carriers attempt delivery 1 to 3 times. Unclaimed parcels will be kept at local post offices for 3 to 7 days. Buyers must collect goods within the period; otherwise parcels will be returned to the logistics provider. CJ assumes no liability for loss during return transit.

If return service to China is available, returned goods will be stored in your private inventory and no refund will be issued.

Refund and reshipment requests will be rejected for abandoned or destroyed parcels without proper follow-up.

Full refund or replacement is provided for severely damaged goods upon receipt. Partial refund or replacement applies to moderately damaged items, excluding loose threads, minor wrinkles and tiny scratches.

Refund is highly recommended for fragile goods. Packaging damage caused by long-distance international shipping is not eligible for after-sales compensation.

Claims for general electronic products shall be submitted within 30 days upon parcel arrival.

For service-based products, refunds will be calculated based on domestic Chinese market price if CJ quality inspection service is purchased. No liability will be assumed otherwise. Refer to service product clauses.

Strict quality control is implemented prior to shipment. Solutions for wrong or missing goods are as follows: a. Full refund or replacement for completely incorrect items. b. Refund or reshipment for wrong color or size that does not affect product functions, with valid complaint screenshots attached. c. Partial refund or supplementary delivery of minor missing parts; full product reshipment for missing parts impairing normal use. d. Supplementary delivery for missing accessories.

Provide measurement photos taken with standard methods for size disputes to accelerate case handling.

Full refund is available before orders enter warehouse processing. a. POD customized orders cannot be cancelled after payment. b. Pre-sale reserved orders cannot be cancelled as goods are exclusively allocated. c. Orders requiring customized videos and photos cannot be cancelled after payment due to advance preparation.

Disputes cannot be initiated for closed orders or untraceable shipments via third-party tracking systems.

CJ bears no responsibility for damage or delivery delays caused by unforeseen events including epidemics, geopolitical changes, strikes, wars, earthquakes, floods, extreme weather and customs inspections. Notifications will be sent via CJ Chat, email, Line and WhatsApp.

Shipments under below services may lose tracking updates in certain regions. No disputes will be accepted for these options: PostNL, Electric PostNL, CJPacket Eub, CJPacket Postal Route, CJPacket Postal, CJPacket Railway Economy

Additional fees apply for remote area deliveries.

Disputes involving orders to the following regions are not acceptable: Brunei, Laos, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican City, Bahrain, Kuwait, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Republic of Congo, Côte d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea-Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts and Nevis, North Korea, Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, Saint Helena, Sierra Leone, Senegal, Somalia, Suriname, South Sudan, São Tomé and Príncipe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vanuatu, Samoa, Bonaire, Curaçao, Sint Eustatius, Sint Maarten, Nevis, Somaliland, Saint Barthélemy, Yemen, Mayotte, Zambia, Zimbabwe

Goods can only be returned to CJ warehouse in China. Returns are not recommended due to expensive international freight and lengthy transit of at least 3 months. Most returned items get lost or damaged during transportation. a. Follow official return procedures if customer returns are required. b. All returns must be dispatched within 30 days after goods receipt.

a. Compensation may not be granted for delays or damage-related disputes. b. Quality complaints are not accepted as products are supplied by third-party vendors. c. Disputes without CJ official quality inspection records will be rejected.

Unreasonable claims will not be processed, including but not limited to: a. Personal dislike of products b. Discrepancies with product descriptions c. Unusual odor complaints d. Wrong item or SKU ordered by buyers e. Incorrect delivery address filled by customers f. Pre-agreed minor product differences g. Tracking data deleted by carriers or local post offices h. Parcels returned, discarded or detained due to failure to cooperate with customs clearance

CJ strives to deliver reliable services. Feel free to contact our support team for inquiries.